Returns

At HOAX, we want you to love your purchase. If for any reason you’re not completely satisfied, we’ve made returns simple and hassle-free.


🇬🇧 UK Customers – Free Returns

We offer FREE returns for all UK orders.

Returns or exchanges can be made within 30 days of receiving your order.

Start your return or exchange easily through your HOAX account.


🌍 International Customers – Paid Returns

Customers outside the UK must cover the cost of return shipping.

Returns must be made within 30 days of receiving your order.

Start your return or exchange through your HOAX account.


🔄 Exchanges

If you’d like to swap for a different size or colour, request an exchange in your HOAX account.

Exchanges are subject to stock availability.


📦 How to Return or Exchange


1️⃣ Log in to your HOAX account and follow the return instructions.

2️⃣ Repack the item(s) securely in the original packaging or a similar protective package.

3️⃣ Ship the return (for international customers) using a tracked shipping service to:


HOAX

Bella Barn, Decoy Farm

Old Church Road, Ufford, Suffolk

IP13 6DH, United Kingdom


🕒 Processing Time

Returns and exchanges are processed within 7 business days of receiving your item(s).

Refunds will be issued to your original payment method—please allow up to 5 business days for the refund to appear, depending on your bank.


⚠️ Return Conditions

Items must be in new, unworn condition with all original tags attached.

Items must not show signs of wear, washing, or damage.

Any personalized or final sale items cannot be returned.


📩 Questions? We’re here to help—contact us at orders@hoax1994.com.