Returns

At HOAX, we want you to love your purchase. If for any reason you’re not completely satisfied, we’ve made returns simple and hassle-free.

🇬🇧 UK Customers – Free Returns

• We offer FREE returns for all UK orders.

• Returns or exchanges can be made within 30 days of receiving your order.

• Start your return or exchange easily through your HOAX account.

🌍 International Customers – Paid Returns

• Customers outside the UK must cover the cost of return shipping.

• Returns must be made within 30 days of receiving your order.

• Start your return or exchange through your HOAX account.

🔄 Exchanges

• If you’d like to swap for a different size or colour, request an exchange in your HOAX account.

• Exchanges are subject to stock availability.

📦 How to Return or Exchange

1️⃣ Log in to your HOAX account and follow the return instructions.

2️⃣ Repack the item(s) securely in the original packaging or a similar protective package.

3️⃣ Ship the return (for international customers) using a tracked shipping service to:

HOAX

Bella Barn, Decoy Farm

Old Church Road, Ufford, Suffolk

IP13 6DH, United Kingdom

🕒 Processing Time

• Returns and exchanges are processed within 7 business days of receiving your item(s).

• Refunds will be issued to your original payment method—please allow up to 5 business days for the refund to appear, depending on your bank.

⚠️ Return Conditions

• Items must be in new, unworn condition with all original tags attached.

• Items must not show signs of wear, washing, or damage.

• Any personalized or final sale items cannot be returned.

📩 Questions? We’re here to help—contact us at orders@hoax1994.com.