Returns
At HOAX, we want you to love your purchase. If for any reason you’re not completely satisfied, we’ve made returns simple and hassle-free.
🇬🇧 UK Customers – Free Returns
• We offer FREE returns for all UK orders.
• Returns or exchanges can be made within 30 days of receiving your order.
• Start your return or exchange easily through your HOAX account.
🌍 International Customers – Paid Returns
• Customers outside the UK must cover the cost of return shipping.
• Returns must be made within 30 days of receiving your order.
• Start your return or exchange through your HOAX account.
🔄 Exchanges
• If you’d like to swap for a different size or colour, request an exchange in your HOAX account.
• Exchanges are subject to stock availability.
📦 How to Return or Exchange
1️⃣ Log in to your HOAX account and follow the return instructions.
2️⃣ Repack the item(s) securely in the original packaging or a similar protective package.
3️⃣ Ship the return (for international customers) using a tracked shipping service to:
HOAX
Bella Barn, Decoy Farm
Old Church Road, Ufford, Suffolk
IP13 6DH, United Kingdom
🕒 Processing Time
• Returns and exchanges are processed within 7 business days of receiving your item(s).
• Refunds will be issued to your original payment method—please allow up to 5 business days for the refund to appear, depending on your bank.
⚠️ Return Conditions
• Items must be in new, unworn condition with all original tags attached.
• Items must not show signs of wear, washing, or damage.
• Any personalized or final sale items cannot be returned.
📩 Questions? We’re here to help—contact us at orders@hoax1994.com.